Wednesday, September 27, 2023
The e-commerce space isn't a playground; it's a battleground. Swamped with opportunities, yes, but also teeming with competitors ready to eat your lunch.
If you're not asking yourself, "How to market your online business," then frankly, you're in the wrong game.
This isn't a mere question - it's THE question. Nail this and you won't just survive; you'll thrive.
Get it wrong and you'll be just another cautionary tale in the ruthless landscape of digital commerce.
And this isn't for the timid or the procrastinators. This is for serious business owners who recognize the gravity of what's at stake. The time to act is now, not 'someday.' You want your slice of the e-commerce pie? Then you better have a good strategy and the guts to implement it. So let's dive in.
Picture this: you're walking down the packed lanes of a busy bazaar. There's chatter everywhere, bright colors, a hundred different smells, but what stands out?
The stalls that have something unique, something that draws you in, that's what. You don't want to be just another jumble of colors and noise; you want to be the stand that people make a beeline for.
Or let's take a trip down Amazon Lane. A marketplace so big it's more like a universe. You can find everything from A to Z. But let's say you're shopping for noise-canceling headphones.
Among the sea of options, you spot a brand that not only offers the product but throws in an e-book on maximizing productivity in noisy environments. You're not just buying headphones; you're buying into a solution for better focus and efficiency.
This is how you stand out in a crowded marketplace - by offering value that goes beyond the product itself.
Don't be the vendor who's yelling louder to get noticed. Be the vendor that people are searching for because what you offer is just that compelling.
E-commerce is a lot like that bazaar. You can't rely on just one avenue to get your prospects. Putting all your eggs in the SEO basket? Brave, but foolish.
It's like hiring only one super salesperson and firing the rest of your sales team. A diversified approach is what separates the wheat from the chaff. So let's break it down.
1. PPC: The Speedster's Choice
Pay-Per-Click isn't just a quick fling; it’s a long-term relationship if you know how to use it wisely.
Sure, you can throw money at Google and hope to appear on the first page, but you know what I say about hope? It's not a strategy.
Get into the specifics. A/B test those ads, dig deep into analytics, and target those keywords like a hawk. If done right, PPC can be your superpower.
For example, consider the story of an online fitness gear retailer who's not content to just bid on "dumbbells for sale." They've got a killer blog about home workouts, a free e-book on 30-day fitness challenges, and quick how-to videos. So, they build PPC campaigns around content clusters.
Someone searching for "how to set up a home gym" finds their blog post, and oh look, there's a 10% coupon for their first purchase.
That is the magic of well-executed PPC paired with valuable content. You're not just capturing leads; you're building trust. And in a world where clicks are currency, trust is the Federal Reserve.
So stop hoping and start strategizing.
2. Email Marketing: The Oldie But Goldie
Listen, people open emails. But they don't just open any email; they open an email that hooks them from the get-go.
Personalize, give value, and have a clear call-to-action. Nobody wants to read an email that doesn't know what it's trying to say.
Take, for instance, an online boutique store that specializes in sustainably sourced clothing. They don't just blast their mailing list with random sales pitches. Instead, they segment their audience into categories: new customers, recurring customers, those who've abandoned carts, and so on.
New customers might get a welcome series of emails introducing them to the brand's sustainability mission, along with a first-time purchase discount.
For those who've abandoned their carts, they cleverly send an email with the subject line "Forget something?" along with a sweet 10% off to complete the purchase.
It’s not rocket science; it's knowing your audience and speaking directly to them.
Or take a look at an online gourmet food retailer. Every month they send out a "Recipe of the Month" email featuring a dish that can be made using their products. They include beautiful images, a downloadable PDF of the recipe, and - here's the kicker - a one-click option to buy all the ingredients you'll need, bundled at a small discount.
It's not just an email; it's a full-blown experince.
The customer derives value, learns something new, and oh, there's a clear call-to-action to buy the ingredients right now. That's not just selling; that’s serving. It's the difference between a one-hit-wonder and a lifetime of fandom.
So ditch the dull, directionless emails. In this game, clarity and relevance aren't just virtues; they're necessities.
3. Social Media: The Popularity Contest
If your business isn't on social media, do you even exist?
But being on social media and using social media to market are two different beasts. Don't just post a product picture and call it a day.
Engage with your audience, run contests, use Stories, and get those influencer partnerships going. It's like hosting a party; you want everyone talking about how awesome it was the next day.
Let's talk about a fitness apparel brand as our first example. They're not just posting images of their latest leggings and sports bras with captions like "New Arrivals!"
No, they're crafting an entire lifestyle around their brand. They post daily workout routines, healthy recipes, and motivational quotes.
But what really gets people talking?
They run a 30-day fitness challenge with hashtags and all. Users post their workout selfies wearing the brand's apparel and use the dedicated hashtag. At the end of the month, one lucky participant who's engaged throughout the challenge wins a year's supply of apparel.
Now that's how you turn customers into brand ambassadors.
Or consider a small-batch artisanal coffee roaster. They know a thing or two about influencer partnerships. They send their coffee beans to micro-influencers in the food and beverage space, asking them to create their unique coffee recipes. Each influencer posts a video or a step-by-step guide for their coffee concoction, tagging the brand and encouraging their followers to do the same.
The roaster collects all these unique recipes and creates a digital recipe book, "Coffee Creations," giving credit to the influencers.
Then they share this digital recipe book as a free download in exchange for an email subscription. It's a win-win. The influencers get recognition, the brand gets exposure and new subscribers, and the followers get valuable content.
4. Content Marketing: The Wise Old Sage
If email marketing is the Rolling Stones, then content marketing is like the wise old sage - constantly teaching, providing value, and asking for nothing in return (almost). From blogs and how-to guides to podcasts and video tutorials, content marketing creates brand advocates.
When people start coming to you for advice, you know you've hit the jackpot.
Let's consider an online pet supply store for this example. They don't just sell toys, food, and accessories; they've set up a blog that covers everything a pet parent would want to know. There are posts on how to train a new puppy, the nutritional needs of older cats, or even how to introduce a pet to a new baby.
They regularly feature veterinarians and pet psychologists who provide expert advice.
The kicker?
They have a 'Pet of the Month' segment where they feature a customer's pet and tell their story. The owner gets a gift card and a specialized blog post about their pet. This not only creates a deeply loyal customer base but also has those customers sharing the blog within their social circles.
5. Retargeting: The Second Chance
We all know that one person who walked away and then realized what they were missing. That's what retargeting is all about.
Bring back those wandering eyes with targeted ads that remind them why they fell in love with your product in the first place. Trust me; everyone loves a good comeback story.
For our first example, let's look at an online furniture store. A customer browses through sofas but leaves the website without making a purchase. What happens next is a retargeting masterpiece.
The next time the customer is scrolling through their social media or reading an online article, there it is - an ad featuring the exact sofas they were looking at, along with a 10% discount code that's good for the next 24 hours.
That's not just an ad; it's a personalized invitation to come back and complete the purchase. More often than not, they do, and the furniture store just turned a missed opportunity into a sale.
In the second example, consider an online course platform offering various professional development courses. A visitor checks out a course on data science but doesn't enroll.
The retargeting strategy here is a bit more nuanced. Instead of just showing them ads for the data science course, they get retargeted with a free webinar on "5 Essential Skills for a Data Scientist."
This not only addresses potential barriers that stopped them from enrolling but also offers added value. After attending the webinar, the visitor is far more likely to take the plunge and buy the course.
Both these examples show retargeting at its best.
It's not about pestering people to buy your product. It's about gently nudging them, offering additional value, or giving them an offer they can't refuse. It's your second shot at making a first impression, and trust me, those can be golden.
You can have the best strategies in the world, but if you aren't looking at the numbers, you're just shooting in the dark.
Conversion rates, click-through rates, ROI, customer lifetime value - these aren't just buzzwords; they're the backbone of your e-commerce business. If you're not a numbers person, become one or hire one. Period.
How to market your online business isn’t a one-size-fits-all answer.
It’s a never-ending cycle of learning, adapting, and optimizing. Just when you think you’ve got it all figured out, the game changes.
Google updates its algorithm, a new social media platform emerges, or global events shift consumer behavior overnight.
But that’s what makes this exciting, right?
So put on your running shoes, roll up those sleeves, and get ready to dive headlong into oh-so-rewarding world of e-commerce marketing.
Because the road to eminence starts with the right strategy. Let’s make your online business not just another stall but the one that people can't help but stop and admire.
And remember, either you're remarkable, or you're invisible. Choose wisely.
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